Returns for items must be made within 72 hours after receipt of the merchandise. A full refund excluding shipping fees will be made after returned items are received and processed. After the returned item is received, a credit will be issued back to the credit card used to purchase the item. All items returned must contain all original materials, and apparel items will only be eligible for a refund when returned unworn and unwashed.
H&I will only accept returns on items that do not meet the requirements of the purchase order:
- The customer receives a different item than specified in the order.
- The item has a printed or material flaw; picture documentation is required.
H&I will not accept returns of items for the following reasons:
- The customer does not like the print.
- The customer does not like the base item color.
- The customer wants a different size.
- The customer notices a vinegar smell on the product. This is part of the DTG print process and will disappear after the first time the shirt is washed.
All items must be returned in re-sellable condition, or will be subject to a damage fee.
ATTN: H&I Store Returns
H&I National Limited Partnership
26 N. Halsted
Chicago, IL 60661